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Seal of the Florida Department of Corrections

Florida Department of Corrections "Inspiring Success by Transforming One Life at a Time"

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Contacting an Inmate

Calling an Inmate

Inmate Phone Procedure

Florida prison inmates are not permitted to receive telephone calls. Inmates may place collect calls to approved numbers

When an inmate enters the Florida prison system, he/she will have an inmate telephone account established with a Personal Identification Number (PIN) and be provided with instructions for placing collect calls to family and friends.Inmate phone lists are limited to ten (10) numbers

Inmates are authorized to initiate collect calls to personal land line numbers and personal cell phone numbers. Collect calls to businesses are prohibited. Before an inmate is permitted to place a collect call, she/he must submit the telephone number, name, and address for verification and activation prior to being added to the inmate's approved call list

Call Rates Effective November 23, 2016
Local per minute call rate $.04
Prepaid and collect per minute call rate $0.14
Phone Number Approval

Approved call lists can be changed every 6 months, or sooner under specific circumstances provided in the instructions. Each time this list is submitted, all verification information must be included for any additions/changes, as well as those numbers previously approved, the inmate wishes to retain. If only the additions/changes are submitted on the call list, those numbers previously submitted and approved will be deleted. Every new number an inmate requests to be added to the approved call list must be verified and activated before the inmate is allowed to call. If the inmate is unable to complete a call after the number is approved, they should initiate a request through their Classification Office.

If family and friends are unable to receive calls or have other questions regarding receiving calls from an inmate, they may contact their local phone provider or 800-844-6591 Securus Correctional Billing Services, for assistance, or via the web at www.securustech.net

If there is a family emergency, family members are urged to contact the institution's chaplain. The chaplain will notify the inmate and he/she may be granted a special telephone call

Writing an Inmate

Packaging

All correspondence addressed to inmates must be sent by U.S. Postal Service mail. Correspondence sent by other courier or delivery services will be refused

Inmates shall not be permitted to receive routine mail in boxes, padded envelopes, plastic bags, multi-layer packaging,envelopes that include metal parts, any package containing bubble wrap or packing peanuts, or card stock type envelopes (i.e. U.S. Mail Priority or U.S. Mail Express card board type)

Addressing the Envelope

Always use the inmate’s committed name, DC number, and institutional address when addressing your letters.

Use the Facility Profiles to locate the address for major institutions. Use the printable directory to locate Work and Forestry Camps, Road Prisons, Work Release Centers and Administrative Service Center addresses.

Address the envelope as follows.

Envelope

Mail should be written in English or Spanish unless the inmate has prior written approval from the warden to receive correspondence in another language.

All routine mail sent to an inmate is opened, examined, and read by designated department staff.

  • Items Allowed Through Routine Mail

    Inmates will be permitted to receive only the following types of materials through routine mail:

    • Written correspondence (no limit as to number of pages). Correspondence may be written on greeting cards, but cards containing electronic or other non-paper parts, cards which are constructed in such a way as to permit concealment of contraband, or which are larger than 8"x10" will not be permitted.
    • Up to 15 pages of additional written materials, unless prior approval is obtained from the warden to send in an enclosure of greater than 15 pages
      • Each page can be no larger than 8 1/2 x 14 inches in size; material can be on both sides of a page.
      • This does not include bound publications which will be handled pursuant to rule 33-501.401, F.A.C. Individual newspaper or magazine articles or clippings or clippings from other publications are permissible, up to the 15 page limit.
      • No item can be glued, taped, stapled or otherwise affixed to a page.
      • Requests to send enclosures of greater than 15 pages shall be made to the warden or his designee prior to sending the material.
      • Exceptions to the 15 page limitation are intended for enclosures concerning legal, medical, or other significant issues, and not for material for general reading or entertainment purposes.
      • The warden shall advise the sender and the mail room of his approval or disapproval of the request.
    • Photographs. Photographs will be counted toward the 15 page additional materials limitation.
      • Nude photographs or photographs which reveal genitalia, buttocks, or the female breast will not be permitted.
      • Polaroid photographs will not be permitted.
      • Photographs will not exceed 8"x10".
    • Self-addressed stamped envelopes. These items do not count toward the 15 page limitation for additional materials, but cannot exceed the equivalent of 20 (1 ounce) first class stamps.
    • Blank greeting cards (no larger than 8"x10"), stationery or other blank paper or envelopes. These items do not count toward the 15 page limitation for additional materials, but cannot exceed 10 in number, with a total possession limit of 15 of each item. Stationery and blank paper must be white, off-white, or yellow. Card stock, sketch paper, and other types of craft paper may not be included.
    • U.S. postage stamps. The value of the stamps cannot exceed the equivalent of 20 (1 oz.) First class stamps. These items do not count toward the 15 page limitation for additional materials.

    If you need more information on Writing an Inmate, see Rule 33 210.101 Florida Administrative Code or e-mail us at: central.classification@fdc.myflorida.com.

  • Restrictions on Routine Mail

    The following items are not permissible for inclusion in or attachment to routine mail addressed to an inmate:

    • Non-paper items;
    • Items of a non-communicative nature such as lottery tickets or matchbooks;
    • Stickers or stamps (other than postage stamps, postal service attachments, and address labels affixed to the outside of the envelope);
    • Address labels (other than those affixed to the outside of the mailing envelope);
    • Laminated cards or other laminated materials.


    Incoming mail shall be disapproved for mailing or delivery to an inmate if any part of it:

    • Depicts or describes procedures for the construction of or use of weapons, ammunitions, bombs, chemical agents, or incendiary devices;
    • Depicts, encourages, or describes methods of escape from correctional facilities or contains blueprints, drawings or similar descriptions of department of corrections facilities or institutions, or includes road maps that can facilitate escape from correctional facilities;
    • Depicts or describes procedures for the brewing of alcoholic beverages, or the manufacture of drugs or other intoxicants;
    • Is written in code;
    • Depicts, describes or encourages activities which may lead to the use of physical violence or group disruption;
    • Encourages or instructs in the commission of criminal activity;
    • Is dangerously inflammatory in that it advocates or encourages riot, insurrection, disruption of the institution, violation of department or institution rules, the violation of which would present a serious threat to the security, order or rehabilitative objectives of the institution or the safety of any person;
    • Threatens physical harm, blackmail or extortion;
    • Pictorially depicts sexual conduct as defined by s. 847.001, Florida Statutes, as follows: (a) actual or simulated sexual intercourse; (b) sexual bestiality; (c) masturbation; (d) sadomasochistic abuse; (e) actual contact with a person's unclothed genitals, pubic area, buttocks, or, if such person is a female, breast; (f) any act or conduct which constitutes sexual battery or simulates that sexual battery is being or will be committed.
    • Presents nudity or a lewd exhibition of the genitals in such a way as to create the appearance that sexual conduct is imminent, i.e., display of contact or intended contact with genitals, pubic area, buttocks or female breasts orally, digitally or by foreign object, or display of sexual organs in an aroused state.
    • Contains criminal history, offender registration, or other personal information about another inmate or offender which, in the hands of an inmate, presents a threat to the security, order or rehabilitative objectives of the correctional system or to the safety of any person;
    • It contains an advertisement promoting any of the following where the advertisement is the focus of, rather than being incidental to, the publication or the advertising is prominent or prevalent throughout the publication.
      • Three-way calling services;
      • Pen-pal services;
      • The purchase of products or services with postage stamps; or
      • Conducting a business or profession while incarcerated
    • Is not in compliance with incoming mail regulations set forth in subsections (2) and (3) of Administrative Rule 33-210.101;
    • Contains or appears to contain unknown or unidentifiable substances; or
    • Otherwise presents a threat to the security, order, or rehabilitative objectives of the correctional system, or to the safety of any person.


    When an inmate is prohibited from receiving any item of mail, the inmate and the sender will be given notice in writing that the mail has been disapproved stating one of the authorized reasons for disapproval.

    • The Unauthorized Mail Return Receipt, Form DC2-521, will be placed in the original envelope with the correspondence and returned to the sender.
    • If contraband is discovered in the mail (other than contraband of an illegal nature), the contraband item and the correspondence will be returned to the sender with the Unauthorized Mail Return Receipt included.


    When an inmate is transferred or released, routine mail addressed to the inmate at his old institution shall be treated as follows:

    • For 1 month after the transfer or release, all first-class and second-class mail will be returned to the post office within 10 working days of receipt with a forwarding address, if available, and a request will be made to postal authorities to forward.
    • All postage due is the responsibility of the inmate and must be paid in accordance with postage regulations.
    • At the end of the 1-month period, all first-class and second-class routine mail will be returned to the U.S. Postal Service with no attempt to have mail forwarded.
    • From the date of transfer or release, all routine mail other than first-class and second-class will be returned to the U.S. Postal Service for its disposition.


    Inmates may not send mail to any person who has advised the warden that he does not wish to receive mail from the inmate.

    • The parents or legal guardians of a person under the age of 18 may advise that mail is not to be sent to such person.
    • Upon receipt of such advisement, the warden will cause to be prepared an acknowledgment specifying that the inmate will not be permitted to send mail to the person requesting the correspondence restriction and that such person should return any further mail received from the inmate and notify the warden of the attempt to correspond.
    • After the inmate is notified of the correspondence restriction, any further attempt to correspond will be considered a violation of Administrative Rule 33-210.102 and of Section 9-14 of the Rules of Prohibited Conduct, (Administrative Rule 33-601.314, F.A.C.) and will subject the inmate to disciplinary action.
    • iv.This restriction does not apply to civil pleadings or other legal documents pertaining to a civil case in which both the inmate and the receiver are parties, and no inmate shall be subject to discipline for mailing such items.

Email Messages

Inmates are not authorized access to the Internet. However, through JPay Inc., a Florida–based company, the Department provides a variety of multimedia services to inmates, including secure mail, through both an interactive kiosk, available in each general population housing unit, and secure tablets

Secure Mail is available to inmates at a cost of $0.39/stamp, with one stamp purchasing one email. This is $0.10 cheaper than the cost of a first-class postage stamp, currently at $0.49. The cost of Secure Mail covers the cost of the infrastructure to support it and monitoring of the messages for safety and security purposes

Inmates Receiving Books, Periodicals (Magazines/Newsletters), or Other Publications

The sending of publications to inmates is addressed in Administrative Rule 33.501.401, “Admissible Reading Material” F.A.C.

  • Reading Material Restrictions

    The following items are not permissible for inclusion in or attachment to routine mail addressed to an inmate:

    • Non-paper items;
    • Items of a non-communicative nature such as lottery tickets or matchbooks;
    • Stickers or stamps (other than postage stamps, postal service attachments, and address labels affixed to the outside of the envelope);
    • Address labels (other than those affixed to the outside of the mailing envelope);
    • Laminated cards or other laminated materials.



    Incoming mail shall be disapproved for mailing or delivery to an inmate if any part of it:

    • Depicts or describes procedures for the construction of or use of weapons, ammunitions, bombs, chemical agents, or incendiary devices;
    • Depicts, encourages, or describes methods of escape from correctional facilities or contains blueprints, drawings or similar descriptions of department of corrections facilities or institutions, or includes road maps that can facilitate escape from correctional facilities;
    • Depicts or describes procedures for the brewing of alcoholic beverages, or the manufacture of drugs or other intoxicants;
    • Is written in code;
    • Depicts, describes or encourages activities which may lead to the use of physical violence or group disruption;
    • Encourages or instructs in the commission of criminal activity;
    • Is dangerously inflammatory in that it advocates or encourages riot, insurrection, disruption of the institution, violation of department or institution rules, the violation of which would present a serious threat to the security, order or rehabilitative objectives of the institution or the safety of any person;
    • Threatens physical harm, blackmail or extortion;
    • Pictorially depicts sexual conduct as defined by s. 847.001, Florida Statutes, as follows: (a) actual or simulated sexual intercourse; (b) sexual bestiality; (c) masturbation; (d) sadomasochistic abuse; (e) actual contact with a person's unclothed genitals, pubic area, buttocks, or, if such person is a female, breast; (f) any act or conduct which constitutes sexual battery or simulates that sexual battery is being or will be committed.
    • Presents nudity or a lewd exhibition of the genitals in such a way as to create the appearance that sexual conduct is imminent, i.e., display of contact or intended contact with genitals, pubic area, buttocks or female breasts orally, digitally or by foreign object, or display of sexual organs in an aroused state.
    • Contains criminal history, offender registration, or other personal information about another inmate or offender which, in the hands of an inmate, presents a threat to the security, order or rehabilitative objectives of the correctional system or to the safety of any person;
    • It contains an advertisement promoting any of the following where the advertisement is the focus of, rather than being incidental to, the publication or the advertising is prominent or prevalent throughout the publication.
      • Three-way calling services;
      • Pen-pal services;
      • The purchase of products or services with postage stamps; or
      • Conducting a business or profession while incarcerated
    • Is not in compliance with incoming mail regulations set forth in subsections (2) and (3) of Administrative Rule 33-210.101;
    • Contains or appears to contain unknown or unidentifiable substances; or
    • Otherwise presents a threat to the security, order, or rehabilitative objectives of the correctional system, or to the safety of any person.


    When an inmate is prohibited from receiving any item of mail, the inmate and the sender will be given notice in writing that the mail has been disapproved stating one of the authorized reasons for disapproval.

    • The Unauthorized Mail Return Receipt, Form DC2-521, will be placed in the original envelope with the correspondence and returned to the sender.
    • If contraband is discovered in the mail (other than contraband of an illegal nature), the contraband item and the correspondence will be returned to the sender with the Unauthorized Mail Return Receipt included.


    When an inmate is transferred or released, routine mail addressed to the inmate at his old institution shall be treated as follows:

    • For 1 month after the transfer or release, all first-class and second-class mail will be returned to the post office within 10 working days of receipt with a forwarding address, if available, and a request will be made to postal authorities to forward.
    • All postage due is the responsibility of the inmate and must be paid in accordance with postage regulations.
    • At the end of the 1-month period, all first-class and second-class routine mail will be returned to the U.S. Postal Service with no attempt to have mail forwarded.
    • From the date of transfer or release, all routine mail other than first-class and second-class will be returned to the U.S. Postal Service for its disposition.


    Inmates may not send mail to any person who has advised the warden that he does not wish to receive mail from the inmate.

    • The parents or legal guardians of a person under the age of 18 may advise that mail is not to be sent to such person.
    • Upon receipt of such advisement, the warden will cause to be prepared an acknowledgment specifying that the inmate will not be permitted to send mail to the person requesting the correspondence restriction and that such person should return any further mail received from the inmate and notify the warden of the attempt to correspond.
    • After the inmate is notified of the correspondence restriction, any further attempt to correspond will be considered a violation of Administrative Rule 33-210.102 and of Section 9-14 of the Rules of Prohibited Conduct, (Administrative Rule 33-601.314, F.A.C.) and will subject the inmate to disciplinary action.
    • iv.This restriction does not apply to civil pleadings or other legal documents pertaining to a civil case in which both the inmate and the receiver are parties, and no inmate shall be subject to discipline for mailing such items.

If you need more information on Writing an Inmate, see Rule 33 210.101 Florida Administrative Code or e-mail us at: central.classification@fdc.myflorida.com.