You may contact us if you have a general inquiry or feel you have a legitimate concern. If your complaint pertains to the care, custody and supervision of an inmate (i.e. harassment, threats), you should contact the warden at the facility where the inmate is housed in an attempt to bring about a resolution. Complaints regarding offenders on community supervision should be directed to the circuit administrator for the area of supervision. Complaints alleging physical abuse of inmates and conduct unbecoming by staff should be directed to the Office of the Inspector General for appropriate handling at 501 S. Calhoun Street, Tallahassee FL, 32399-2500 or call 850-488-9265.
Upon exhausting all efforts at the local level and you feel that your concerns were not appropriately addressed, we will be more than happy to further assist you. Our goal is to do the right thing, the right way, for the right reasons, and right the first time. Please be mindful that this office serves as a conduit and will not circumvent departmental policies and procedures.
Matters pertaining to parole, commutation of sentence, and restoration of civil rights, conditional release, conditional medical release and addiction recovery supervision are at the discretion of the Florida Parole Commission. Additionally, the Commission administers the clemency process for the Executive Clemency Board pursuant to the Rules of Executive Clemency. For more information regarding the clemency process, you may visit the Florida Parole Commission's web site at fpc.state.fl.us. Any questions pertaining to parole for federal inmates should be directed to the United States Parole Commission at www.usdoj.gov/uspc.
Also, under the U.S. Constitution, clemency requests for federal criminal offenses are extended to the President of the United States. Executive clemency may take several forms, including pardon, commutation of sentence, remission of fine or restitution, and reprieve.
For more information regarding the clemency process for federal inmates, you should contact the United States Department of Justice Office of Pardon Attorney at www.usdoj.gov/pardon.
Questions about the deportation process should be addressed to
the United States Citizenship and Immigration Services. If you need
legal advice about an immigration matter but cannot afford an attorney,
you may be able to get free or low-cost legal assistance or advice from
immigrant support groups and other community service organizations in
your area. The Board of Immigration Appeals, a part of the Executive
Office for Immigration Review (EOIR), keeps the nationwide list of officially
recognized organizations and their accredited representatives. You may
visit their website at uscis.gov or
call 1 (800) 375-5283. Customers can access automated
information through a menu
of automated options 24 hours a day, 7 days a week. A customer
service representative is available to assist customers who need more
information or assistance during regular business hours.
The Office of Health Services makes accessible comprehensive medical, dental, and mental health treatment for both male and female inmates statewide.
This includes health education, preventive care, and chronic
illness clinics at the community standard level of care mandated by the federal
government. The scope of an inmate's health care regimen includes emergency and
specialty care as well as inpatient hospitalization, as required. Keep in mind
that federal and state laws prohibit the Department of Corrections from releasing
confidential information without written authorization. Prior to the release
of any confidential information, the inmate must sign a "Consent for Inspection
and Release of Confidential Information" form. If you need more
information regarding an inmate's health care or medical records you may e-mail
the Office of Health Services at firstname.lastname@example.org.
Upon entry to the Florida Department of Corrections, each inmate is assigned a classification officer. The inmate's classification officer is responsible for managing issues pertaining the inmate care, custody and supervision such as gain-time, discipline, transfers, custody, progress reports, work release, releases etc. Keep in mind that the Florida Department of Corrections does not have the authority to change an inmate's sentence is any way without a directive from the sentencing authority.
Also, inmates are privileged with the grievance process to remedy their concerns, in accordance with Chapter 33-103. The effectiveness of the grievance process is derived from the course of action whereby grievances are reviewed and/or remedied through ascending administrative levels by well-trained professional staff. If the issue is not resolved at the institutional level, the inmate may appeal the issue to the Bureau of Inmate Grievance Appeals in the Central Office. The complaint must be submitted within time frames outlined in the rules so that it may be fully reviewed and, if necessary, corrective actions will be taken.
If you are seeking information about county jail and federal inmates, you will have to contact the county facility where the inmate is housed or the Federal Bureau of Prisons, respectively, for appropriate handling. The Department of Corrections does not have any authority on individuals or matters pertaining to county or federal facilities.
You may contact the Citizens' Services Office by:
|Mail:|| Department of Corrections
Office of Citizens' Services
501 S. Calhoun Street
Tallahassee, FL 32399-2500
toll free at 1-888-558-6488