The Office of Information Technology (OIT) is made up of three bureaus: Service Delivery, Technology Services, and Systems Development. OIT provides information technology support to all department locations. These include correctional institutions, road prisons, work camps, transition centers, work release centers, probation and parole offices, regional offices, re-entry centers, and the central office. OIT supports almost 21,000 end users, 257 servers and a central data center. The Office of the CIO, maintains OIT's budget, financial issues, policy development, process improvement, and incident management. Annually, this section also oversees the department's Disaster Recovery exercise.
Bureau of Service Delivery is responsible for operating the department’s computing systems, including 275 locations on a network operating 24 hours a day, 7 days a week. In addition, Service Delivery provides access, security (web monitoring, intrusion prevention, SPAM filtering) and a statewide helpdesk supporting its users.This section also is responsible for access security, network security, and security planning and review. Included in this area are access control for the mainframe and the LAN and cyber security for the network and Internet. This area is responsible for the Information Security Strategic Plan, Information Security Risk Management, and review of information security standards, policies and procedures.
Bureau of Technology Services provides complete, onsite support and troubleshooting for all Corrections locations statewide. They provide end-user service for issues including: server support, data backup, system administration, communication systems management, new facility technology planning and implementation, relocation of equipment, inventory, security and anti-viral updates, disaster recovery, PC support, and facility-level software deployment.
Bureau of Systems Development writes computer programs and maintains the department’s databases and websites. These programs collect, analyze and report data to manage every area of inmate life while in the custody of the Office of Institutions – from reception through release. They also monitor compliance with parole and probation conditions while under the supervision of the Office of Community Corrections.
Systems and databases supported by OIT are constantly updated throughout the inmate’s custody or the offender’s supervision in the community. Corrections information is provided to the general public, internal analysts, department management, statewide law enforcement and other criminal justice entities in order to serve the public safety.