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Rick Scott, Governor
Florida Department of Corrections, Secretary Michael D. Crews

Florida Department of Corrections
Michael D. Crews, Secretary

Frequently Asked Questions Regarding Inmate Funds

  1. How can I check an inmate's trust fund account balance?
    1. You can call toll free 1-866-209-7250, 24 hours a day, 7 days a week. It will provide the account balance and date and amount of the last deposit. For inmates housed in private facilities you will need to contact that facility directly.

  2. How do I send money to an inmate?
    1. Effective July 1st, 2013, JPay will be your way to send money to inmates in the Florida Department of Correction. With JPay becoming the sole provider of money transfer services, you can expect a variety of fast, convenient ways to send your loved ones money, as well as a reduced rate for walk-in cash payments at any MoneyGram agent location.

      JPay offers the following convenient ways to make next-day deposits:

      Send Money Now — 5 Ways to Pay

      Online

      Online at JPay.com

      Send money online with your credit or debit card at JPay.com. It's the quickest and easiest way to get your loved one the funds they need.

      Mobile App

      JPay Mobile App

      Download the JPay mobile app from the Apple App Store (for iPhones) or Google Play (for Android phones) and send money wherever you happen to be!

      Phone

      Toll-Free Phone

      You can send money by phone using your credit or debit card. Call (800) 574-5729 to speak with a live JPay call center agent 24/7.

      Cash

      Walk-in Cash

      MoneyGram

      To make a cash deposit, visit any MoneyGram agent location (including all Walmarts and CVS Pharmacies) and use receive code 5188. Visit JPay.com to get a list of nearby MoneyGram locations.

      Money Order

      Money Orders

      As of July 1st, 2013, all money orders must be made payable to JPay and sent with a deposit slip to JPay, P.O. Box 260010, Hollywood, FL 33026. Effective October 1, 2013 money orders sent to the DOC Central Office in Tallahassee will be returned to sender. Funds will be available to the inmate within ten business days - though JPay will make every effort to make funds available sooner. Please note the $0.50 bank processing fee will still be assessed by the Department of Corrections for a money order deposited to the inmate's account.

      Please note: If the inmate is housed at the following private facilities or county jails you can send the funds directly to that facility and do not need to request or send this deposit form:

      • Moore Haven C.F.
      • Orlando Transition Center
      • Pompano Transition Center
      • Re-Entry Ctr. of Ocala
      • Reality House
      • Shisa House East
      • Shisa House West
      • SMA CTPC
      • Suncoast WRC
      • South Bay C.F.
      • Transition House Inc. KISS
      • Transition House of Bartow
      • Transition House of Dinsmore
      • Transition House of Tarpon Springs
      • Washington County Jail

      ***All other types of payments such as pensions, VA Benefits, IRS Tax Refund Checks, transfers from Private Facilities/County Jails, etc. should continue to be mailed to the Inmate Trust Fund Address: Florida Department of Corrections, Inmate Trust Fund, Centerville Station, P.O. Box 12100, Tallahassee, FL 32317-2100.***

      Payment Amount Online Phone Money Order Walk-In
      $0.01 – $20.00 $4.95 $5.95 $0.00 $6.95
      $20.01 – $100.00 $7.95 $8.95 $0.00 $6.95
      $100.01 – $200.00 $9.95 $10.95 $0.00 $6.95
      $200.01 – $300.00 $11.95 $12.95 $0.00 $6.95
      $300.01 – $999.99 N/A N/A $0.00 $6.95
      $1,000.00 – $5,000.00 N/A N/A N/A $6.95

    2. Generally, what items do inmates need to purchase?

      1. The basic needs of an inmate are met. These needs include food, haircuts, clothing, shoes, toiletries (toothpaste, shaving razor, soap, toilet paper, feminine hygiene products, etc.), and bedding.

      2. Inmates may supplement their basic needs by purchasing extras like soda, snack foods or other authorized items in the institution's canteen.

    3. My friend has a prison pen pal who asks for money for various reasons. How can I learn more about this pen pal, such as what crime he committed, his release date, etc?

      1. Probably the simplest way to verify information about this inmate is to look him up on the Internet at www.dc.state.fl.us/ activeinmates/. You'll need the inmate's name or DC number. This web site will provide information about the inmate's offense, location, sentence, history, custody level, race, sex, age, release date and more. A photograph is also provided.

      2. If you do not have access to the Internet, you may call the institution where the inmate is incarcerated to get this information, which is public record.

If you need more information on Inmate Funds, call toll free 1-866-209-7250 or e-mail us at central.accounting@mail.dc.state.fl.us.