Thankfully, we answered those questions in the affirmative and handled this latest challenge with the skill and determination that has made the Florida Department of Corrections unique. We were able to do this through the combined efforts of the best corrections professionals anywhere, our staff. As our Values statement reads: "Our most valuable asset is a well-trained, dedicated staff working as a team to meet any challenge." And meet it we did!
It has been our belief from the beginning that to be successful in corrections, there must be a focus on both management and leadership. From this simple belief emerged our quality style embedded in Correctional Quality Managerial Leadership (CQML).
Management is a science; leadership is an art! Management equals mastering routines to achieve efficiency. Leadership equals vision and judgment to achieve effectiveness. Today, we need a convergence of these two important forces in our workplace. Managerial Leadership combines both of these concepts. Managerial leaders, therefore, do the right thing, the right way, for the right reason, at the right time, and they do it right the first time. They are both efficient and effective and are able to do this through enthusiastic staff participation. Thus, CQML was born within DC based on the value which states: "We...believe in an innovative approach to decision-making based on sound correctional judgment."
Another milestone in the department's journey into CQML was reached with our first Quality Coordinator's Conference. This conference re-ignited the improvement process within DC, highlighted what has been done and reminded us of what is possible. Then there was the "Waves and Images" team that was one of six finalists at the Sterling Conference Showcase. DC, Central Florida Reception Center and "the team" were indeed breathing rarified air. Faced with spiraling medical costs associated with inmate health care needs, the team worked with a local company and contract hospital to bring medical testing equipment to CFRC. Their efforts saved Florida taxpayers $400,000 a year. Thanks to everyone for participating. We plan to listen to everything you told us when planning for future Quality workshops and partnering CQML efforts.
What did this teach us? For starters, it reminded us of the tremendous talent within DC and that we can compete with anyone. We're a business and we need to act like one if we are going to successfully meet the challenges of the future.
For the Florida Department of Corrections' continued success, everyone must embrace quality as an individual and personal opportunity. We must each stay the course. Continuous quality improvement is a journey, not a destination. There is no substitute for individual commitment and hard work.
Secretary Harry K. Singletary, Jr. is chief executive officer (CEO) of the Department of Corrections. He was appointed to this position by Governor Lawton Chiles in April 1991. Singletary worked for 11 years in juvenile corrections in Illinois before moving back to Florida to accept a position as Region V Director in 1979. As DC Secretary, he is responsible for the direction and operation of all aspects of the Florida correctional system. During his tenure, he has sought to decentralize the department's administrative functions using Total Quality Management techniques and has emphasized training and staff development, community partnerships and increased public safety.