|Issue 4: Increase Productivity through Continuous Quality Improvement|
GOAL: To improve productivity through the application of quality management and development of human resources.
Our effort to enhance departmental productivity through tenacious application of Correctional Quality Managerial Leadership (CQML) principles and assist our employees achieve their full potential through performance excellence has made significant progress.
The 1998 Legislature appropriated our correctional officers a $1900 pay increase to be effective January 1, 1999. However, this increase was offset in South Florida by a $1900 reduction in the Competitive Area Differential pay. To further improve our work environment, a new position, allocated to the Bureau of Research & Data Analysis, will focus on our workforce turnover rate. Issues to be addressed, but not limited to, are demographics of employees who leave as compared to those who stay, why employees leave, what areas have the highest turnover, and establishing a career development system all staff.
Our agency is replete with CQML successes that streamlined our operations and saved money; the pinnacle of this is the annual DC Quality Showcase competition where our best efforts are compete for recognition. These "Best Practices" and numerous others will be shared department-wide through our forthcoming "Best Practices" data base.
By July 1, 1999, the department's career service employees will be compensated equitably compared to staff of other state agencies.
Maintain an annual turnover rate of no more than 10% in each occupational group.
By July 1, 1999, establish a career development system for employees.
By July 1, 1999, contribute to the overall effectiveness of state government by having in place a workforce reflective of the community of all races, gender, and ethnicity in the available labor market as reflected in census data.
By January 1998, the Department of Corrections will have in place a culture based on CQML principles which will increase productivity by 3% per year based on reduction in unit operating cost compared to June 30, 1995.
The CQML techniques included in the Consultation Request Process Improvement addressed measurement of improvement actions and performance. In addition, processes were defined to provide feedback to the health services staff in Region V Institutions.
By December 2001, implement a Quality Management Plan that produces continuous improvement in all facets of operations.
By July 1999, increase the number of citizen volunteers and service hours by 15% over Fiscal Year 1995- 96 levels and ensure 90% of all department locations are using citizen volunteers.
By July 1999, the department will have standardized 70% of its training lesson plans.